The Director of Tenant Services & Operations directs the activities of the Tenant Services & Operations division to ensure successful execution of maritime operations and customer service in accordance with Port policy. They are directly responsible for optimizing use of Port properties and facilities, monitoring and responding to customer needs, engaging in operational issues, and acting as a primary contact for Port customers and supply chain partners. The role currently oversees fifteen (15) teammates, and reports to the Managing Director of Commercial Operations. 

Candidate Connect (Information Session)
To find our more about this exciting career opportunity and the Port of Long Beach, please join our virtual information session on Wednesday, January 18, 2023 5PM PST, via MSTeams. This is a unique opportunity to hear first-hand about the position, speak directly with hiring leaders, ask questions, and to learn why the Port of Long Beach is your employer of choice! Candidates are not required to be on camera. To join audio only, call +1 323-451-1087, Phone Conference ID: 922 468 356#.

About Us
The Port of Long Beach, one of the world's busiest seaports, is an international gateway for the reliable, efficient and sustainable movement of goods and is a leader in environmental stewardship. Credited with moving approximately $200 billion in trade, the Port serves as a critical hub for international commerce and is a major transportation center. East Asian trade accounts for the bulk of Long Beach shipments. Port-related international trade has wide-ranging economic impact, supporting millions of jobs that benefit the region and entire country.

The Tenant Services & Operations Division supports Port customers in their efforts to move cargo swiftly, safely, and efficiently through the Port in a way that maximizes stakeholder profitability while delivering market leading customer service and demonstrating environmental stewardship. 
 
To learn more about the Port of Long Beach, visit our website: www.polb.com.  

EXAMPLES OF DUTIES

The Role:

  • Provides leadership and direction for the division that handles operations and customer service for the Port of Long Beach.  
  • Provides direct and indirect supervision of all Tenant Services and Operations staff, establishing goals and objectives, measuring performance, and ensuring an effective, customer-oriented service level is attained.
  • Manages day-to-day operations of the division, including implementation of division policy; excellent customer service and support; and administration and enforcement of lease and tariff provisions.   
  • Maintains Port facilities, scheduling vessels, issuing permits and handling division personnel issues.
  • Develops and implements a customer service and operations plan to ensure the Port remains competitive.
  • Directs and supports administration tasks as needed for successful operation of the port and its operations.
  • Analyzes operational trends, identifies, tracks, communicates key metrics and prepares quarterly reports for Executive Management and the Harbor Commission.
  • Interacts with customers to ensure superior customer service, develop relationships, identify business opportunities and gather market intelligence.
  • Serves as a key point of contact and mediator for Port-related customer issues.
  • Facilitates collaborative business practice improvements.
  • Collaborates with other divisions to accomplish goals of the Commercial Operations Bureau.
  • Trains and mentors staff and provides guidance on professional development.
  • Plans, supervises and allocates resources.
  • Prepares the Division's annual personnel and non-personnel budget.
  • Performs other duties as required.
SELECTION PROCEDURE

How do we start the conversation?
The final filing date for this recruitment is Sunday, January 29, 2023, at 11:59 PM PST. The Port reserves the right to extend the closing without notice in order to accept additional applications.

To be considered for this extraordinary opportunity, you must submit a cover letter and a resume (as PDF attachments) reflecting the scope of current/most recent organizations and responsibilities. Incomplete submissions, or those that clearly do not meet the minimum requirements, will not be considered. Documents will be evaluated to determine the most qualified applicants. Submissions will only be accepted online at www.governmentjobs.com. 

Individuals determined to be most qualified for the position will be invited to participate in the selection process, which may include a work related assessment to further evaluate candidate qualifications. First and second round panel interviews are scheduled to take place on Tuesday, February 7, 2023 (virtual) and Thursday, February 9, 2023 (in-person). Candidates should ensure availability on both dates. The successful candidate will be appointed shortly thereafter.